tag:blogger.com,1999:blog-269866154794734744.post5765589107376823555..comments2009-05-28T21:02:37.881+05:30Adesh Sidhuhttp://www.blogger.com/profile/03970350475179627049adeshsidhu@gmail.comBlogger7125tag:blogger.com,1999:blog-269866154794734744.post-33992972324688194722009-05-28T21:02:37.881+05:302009-05-28T21:02:37.881+05:30Adesh, u r dng a gr8 wrk.I hope the customer service departments read this and take a cue..<br />I have many times faced this prob with these depatrments myself and had to take help of consumer court twice..And right now also m gng through a prob with a phone company..preposterous girlhttp://www.blogger.com/profile/10041612223213900437noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-49163966605334791722009-05-26T23:53:15.816+05:302009-05-26T23:53:15.816+05:30@ sm - Thanks.<br /><br />@ Dhiman - We should not tolerate bad service or product.<br /><br />@ Rads and LEB - Yes, marketing actually raises the expectations.<br /><br />@ AJCL - Exceeding expectations = delighted customers but very few companies can actually achieve that.Adesh Sidhuhttp://www.blogger.com/profile/03970350475179627049noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-90267497582837356422009-05-26T06:53:15.928+05:302009-05-26T06:53:15.928+05:30how true, but what 'amazes' me is even in these times, when every little or big customer counts, certain business are still slack in the customer satisfaction department.<br /><br />i think the approach they should be following is to exceed customer expectations and thereby increse the satisfaction quotientA journey called Lifehttp://www.blogger.com/profile/09957576311383232506noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-87673212277240037332009-05-26T01:05:11.733+05:302009-05-26T01:05:11.733+05:30To second Rads comment ....the marketing guys do not "talk" to the actual "team" and things get lost in translation.The customer is the target!!le embrouille blogueurhttp://www.blogger.com/profile/01225590857782317110noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-23223385482630508862009-05-26T00:36:19.715+05:302009-05-26T00:36:19.715+05:30True..but the problem is marketing and advertising exaggerates the actual standards of a comapny and when the customer is duped from it he buys the product only to see that it was not as good as the Ad. so clearly this gap is created by the marketing dept. and they can't help but praising the company's goods as they are paid to do so. But the poor customer service guys bear with all this when the final product is not good. Even then if the support team is willing enuf to help and solve an issue customers are ok with some bads of the product.radshttp://www.blogger.com/profile/03985152186939344611noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-54112794594665538042009-05-25T23:38:12.681+05:302009-05-25T23:38:12.681+05:30Adesh, incidentally I am doing what u mentioned I am contemplating to change my internet service provider though they are prompt in their customer service but the basic QOS of the product is faulty and their competitor is offering a better deal...in a no. of ways...I understand my current service provider is limited by technology but still I am moving on...Dhimanhttp://dmanji.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-87876841397737358812009-05-25T23:01:47.184+05:302009-05-25T23:01:47.184+05:30nice postsmhttp://realityviews.blogspot.com/noreply@blogger.com