Comments on Not Being Sarkari: Kill expenses and not experience

Great post. Many a time cost cutting is thought ou...

2009-06-11T05:50:48.439+05:30

Great post. Many a time cost cutting is thought out by accountants who have little clue about how the customer experience is affected. In reality cutting paper and toileteries don't add up to much - there are bigger things to go after. But all this small penny pinching gives an impression that something is being done, which makes everyone feel good, but in reality can kill the business. Loved reading this post.

great post...Over here in the stores staff has bee...

2009-06-11T01:16:14.776+05:30

great post...Over here in the stores staff has been cut down where it is more necessary like in a pharmacy n drugs store, a customer is totally lost when he has to find a needle from a haystack with so many cosmetics available and not knowing what to chose. So obviously they'll just move on without buying any and that is more loss to the store.

some ppl use brains...while some bookish knowledge...

2009-06-11T00:04:36.881+05:30

some ppl use brains...while some bookish knowledge to solve problems.

Hey I have also noticed that PNB ATMs also have no...

2009-06-10T21:22:01.158+05:30

Hey I have also noticed that PNB ATMs also have non-functioning ACs or they have been shut down on purpose .. that I dnt knw..
Now I realise after reading ur post that it is also a cost-cutting measure..
But ATM experience ca still be managed but grocerry shopping??OMG u shud hav better bought ur stuff from ur local grocerry shop..

Ha ha .... Delta Airlines (after the NWA merger) ...

2009-06-10T17:38:50.522+05:30

Ha ha .... Delta Airlines (after the NWA merger) stepped down from serving two packets of pretzels and got it down to one. Saved millions. No air in grocery store ....not fun.

I remember one of the Airlines had planned serving...

2009-06-10T14:35:19.246+05:30

I remember one of the Airlines had planned serving unheated food or food that doesn't need to be heated in-flight to cut-back the heating equipment to reduce the Aircraft weight, thus save fuel cost....
This move left a lot of passengers concerned because like you said it was a very 'visible' change for the customer.

re post- absolutely, there is still a way to funct...

2009-06-10T14:24:11.370+05:30

re post- absolutely, there is still a way to function despite trying times.. i can imagine how u must have felt in that sweltering heat..

re title- bang on!