tag:blogger.com,1999:blog-269866154794734744.post1798827692064634135..comments2009-04-17T15:40:05.650+05:30Adesh Sidhuhttp://www.blogger.com/profile/03970350475179627049adeshsidhu@gmail.comBlogger3125tag:blogger.com,1999:blog-269866154794734744.post-71460276748418612952009-04-17T15:40:00.000+05:302009-04-17T15:40:00.000+05:30Very often a company can earn enormous goodwill even when a bad incident has taken place if they respond well. An apology phone call from a senior manager and an offer to waive the bill the next time the customer came around, will hook him for a long time. He'll also tell umpteen others. <br /><br />Some companies just don't get it - go any length to keep the customer happy.Rameshhttp://www.blogger.com/profile/11782192840421019943noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-41356213927628642492009-04-17T09:06:00.000+05:302009-04-17T09:06:00.000+05:30Even I always have a decent experience in CCD. I guess we as a nation are never impatient to bad service. But hopefully things will change in future.Adesh Sidhuhttp://www.blogger.com/profile/03970350475179627049noreply@blogger.comtag:blogger.com,1999:blog-269866154794734744.post-32979098348440079502009-04-17T06:16:00.000+05:302009-04-17T06:16:00.000+05:30Well, I guess my CCD experiences in Chennai have not been all that bad.<br /><br />But I've encountered the same problems in several other well established restaurants!<br /><br />My friend a strict vegetarian and she was served Chicken Pasta! No apologies, nothin!soulsezhttp://soulsez.wordpress.com/noreply@blogger.com