“SAP, the German software maker, said on Monday that it would focus on restoring its damaged customer relationships after a surprise management shake-up that cost the chief executive his job.”
The above statement, to me, is the most ironical statement of 2010. Yes, it is only the second month of 2010 but we have the irony of the year. It will be hard to beat.
Why I find it ironical? Because a company which has proudly helped thousands of other companies in building and maintaining relationships with customers has to work hard to maintain its relationships with its own customers. I think they should have installed some of their own systems for which they are charging a fortune and may be they could have avoided this situation. In case they are using their own CRM systems and still they are in soup, then they should stop selling it.
You can catch the whole story here.
by Anonymous , on February 11, 2010 2:58 AM
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by Ramesh , on February 11, 2010 7:18 AM
Just shows software alone does not ensure CRM !!
Btw congrats on your groiwing popularity. The spamsters have found you !
by Siddhesh 'Ravan' Kabe , on February 11, 2010 6:37 PM
heh heh heh...this is because salesforce has eaten some of its market with its excellent CRM solution at cheaper price...and even more better customer service...:D
by Adesh Sidhu , on February 11, 2010 10:30 PM
@ Sid - Yeah SAAS is far more cheaper than SAP and its system and its getting popular with SME.
@ Ramesh - Spamsters will find you anywhere.
by Adesh Sidhu , on February 11, 2010 10:31 PM
From LEB
Truer words were never said Adesh. A company like SAP which rules the ERP market should have done some basic ground work. Thanks for sharing this with everyone. It is time the giants realized that nothing should be taken for granted.
by Adesh Sidhu , on February 11, 2010 10:33 PM
Basics are often forgotten and neglected in businesses and that becomes one of the reason of their demise.
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