We all have heard following about customer service
that it helps in earning new customers
it helps in getting new business
is a cost and if used in right way it help you earn a lot more
and much more...
These are some truths about customer service but it sounds so cliched.
However, Zappos is selling their customer centric culture to others. They are holding office tours for other companies so that they observe Zappos customer service representative doling out customer service. They are holding quarterly seminars to teach others on various aspects running a business like them. They are also planning to launch a monthly courses on their customer service culture, accessible via Internet.
And all these things are paid.
In nutshell, a company which is redefining customer service is now earning not only because of their good customer service but will also earn by their selling their customer service culture.
Truly, Zappos is selling their customer culture like, like, like, like (just thinking of word)...like porn.
by SiD , on January 7, 2010 1:11 AM
dude..wat a comparison...but yes porn is a good customer service!!
:P
inform me if you wanna go for the ride to auto expo.
by Ramesh , on January 7, 2010 5:09 AM
Now THAT is an interesting idea !