Last weekend, I saw new movie called "Rocket Singh:- Salesman of the year" (probably one of best office movies made in India. BTW office movies are hardly made by Bollywood). I would like call this movie as "Rocket Singh:- Customer Service Person of the year" as movie is all about providing execellent customer service to clients and clients will take care of everything.
Rocket Singh believes in
- providing on-time delivery,
- committing what you can deliver and deliver what you have promised
- always-on-service for clients
- making relationships and not sales
He also aligns his whole team and partners towards company's customer service first and then company goes for asking business. Needless to say with such customer centric approach, business follows automatically.
I know this is all repeated at a lot of places (including this blog) and nothing is rocket science which is portrayed in the movie. However, it seems implementation of such philosphies is elusive and looking for some kind of rocket science that can help in implementation.
by Ramesh , on December 23, 2009 4:35 AM
WOW - Bollywood can make a sensible business movie ?? This I must see. Thanks for tyhe reco and review Adesh.
by SiD , on December 23, 2009 10:15 AM
Yeah Adesh, the movie actually reminded me of ur blog wen i saw it...
You should be Rocket Singh...:D
by Akash , on December 30, 2009 4:27 AM
Just watched 3 idiots! While 3I talks about being honest about yourself and improving upon .the RS-SMY talks being honest to customers! So messege is whether you want to be Harpreet Bedi or Phulshun Wangadoo ,be prepared to be honest and brave!
All izz well!
Just started my blog please do remember to review and comment!