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My bank is becoming cool...




I went to my bank yesterday to operate my locker.
 
Usually, operating lockers in banks involves processes which banks dread to skip. They ask you a couple of question regarding the locker, make you sign few registers and then escort you to locker room. The process is neither long nor painful. It is just a number of steps followed in a particular sequence which bores me a lot. 
 
But this time it was different. Bank had just opened. I was first (or maybe second) customer in the bank. I did not remember my locker number. The lady could not locate the details register, and asked me if I knew the location of my locker. Yes, was my reply. The lady took me to the vault. I located my locker, put in my key and lady put her key and opened the locker. 'Sir, please operate and we will do formalities afterward' said the lady and went out.
 
I am mighty impressed by lady. Processes can wait and customers should not. This attitude is so cooooool. I wish, while doing my transactions, I encounter more such cool places.

3 Comments so far »

  1. by Ravan , on November 27, 2009 8:33 AM

    oh u had a lucky day, however this can be painful if the security is at stake.

    I always believed that security comes over customer service ain't it?

    Or in industries like bank, if you don't have a finger print scanner, then you better have complex procedures to identify the customer, else how can I safeguard the philosophers stone (ref: Harry Potter and Grignotts locker) if I am not sure about the safety??

  2. by le embrouille blogueur , on November 27, 2009 3:59 PM

    I tend to disagree with you on this ... unless you did provide some photo id ...and confirmed that you are who it says you should be .. missing information on your account is a bad slip on the bank's side...agree ??

  3. by sm , on November 29, 2009 12:35 AM

    security is more important