Receiving regular sales call from sales representatives of banks, offering credit cards, loans is regular chore for most of us. As for me, I always encounter a lady (different always) with uninspiring sound and lazy attitude trying to do some mundane chore which is thrusted upon her.
As an owner of a business, if I listen to this sales representative, I will be forced to commit suicide. It is not because it has something to do with lady. It is because I will realize that my hard-earned money is going down the drain. I will be convinced that such sales rep will never be able to close any sales for me. I will be convinced that if I chuck these sales rep, business will not deteriorate. They should be called as sales preventive and not sales representative.
Why it is not very often that business owners do a dipstick on service provided at customer contact points? Why cannot business owners go through what their customers go through regularly?
Found a list of ten things that business owners should do to gauge the customer frustration at various customer contact points.
Change this before customers change you.
by Ravan , on November 20, 2009 1:38 AM
The worst caller comes when you are in a meeting and they offer to sell you the most worst product you will ever buy from them,
i remember a college calling me and offering me degree courses!!
I asked them do you bargain for degree like we do in market!!!
Psst... Dude check my two latest post, preview of my new novel...:D
by Ramesh , on November 20, 2009 4:59 PM
There's nothing more frustrating than such callers. There must be some suckers somewhere - else businesses would not waste their time on this.