Not Being Sarkari

 Some of the points which I feel relevant to many businesses are: Greet warmly - An eye contact. A hearty smile. A friendly hello. A sincere greeting. All these things help in initiating a relationship which can be cherished for long time to come. Opening lines matter - Do not open your conversation with a lame sentence like "mineral water or tap water?" More the interesting opening lines are, more the customer will be inclined to stay with you. After all you do want him to come again and again because of you.  Interrupting a conversation is a sin - Yes, you have some wonderful ideas and bombarding your customer with those ideas is the only logical thing occurring to you. But hold on. Let your customer speak first. Do not interrupt him. If customer is accompanied by a friend or spouse and they are discussing something, do not interrupt them as well. Be patient, you will have enough time to throw your ideas at them. Take feedback and fix things which are not right - After customers are done with their shopping, dinner or window/floor shopping, do take their feedback. And taking feedback will be the first step only and it would be an incomplete step if you do what needs to be corrected. Be consistent throughout your conversation - Charming at the beginning of conversation. Listless in the middle. Tired at the end of the conversation. Not done. Hardly an impact which you want to leave on customer.
This is only part one and I can't wait to read the second part as well. Will share with you all as soon it is updated.