As stated in my earlier post, here goes second part of practices that should be avoided if you work in a restaurant. As stated in my last post, some of these practices are applicable to most customer service department.
Here are some more tips which can help in delivering customer service a little better....
Know your product. Know your your store. Know your menu. etc. etc. A simple approach which can produce some startling results.
Do not ignore a customer. Even if it is not your department, customer is yours.
Do not blame others for problem. It is always easy to point fingers. Looking for solutions is difficult but very fruitful. If immediate solution is not available, give an appropriate timeline and proactively inform customer about the status.
Help customers in making decision, if it is necessary. Do not try to sell your highest margin product or costliest product or product which provides maximum employee incentive. Provide genuine help. Customers appreciate that.
Do not disappear. Customer asked for some help and you promised to come back with solution. And you never came back. This is bad.
Do not hover long enough. Do not make customers feel they are being watched. Let customers figure out themselves. If they require any help, they will come to you.
Do not show frustration. Customer service job is full of stress. But it would be more fun, if you serve your customers patiently.
I hope you enjoyed it.
by Ramesh , on November 13, 2009 4:59 AM
All restaurants - Please pay a royalty to Adesh and borrow this simple primer on how to serve in a restaurant. Great list Adesh.