Delhi airport has improved a lot and become a lot more swankier than it was. One of my NRI cousins also gave me this feedback.
But feedback received by airport management companies asks them to improve on certain areas. And guess what tops the list. Toilets.
Travelers want toilets to improve in terms of cleanliness and upkeep. Valid demand.
There are some other suggestions as well like ATM machines, mother-care center, announcements, etc. One suggestion is to have plants inside the airport. Plants? Yes, plants. They should plant trees and we Indians will take care of irrigation ;-)
Shifting focus from Airports to Airlines. Richard Branson (I love this guy and I would love to work for his group) has given an interview in which he has a suggestion for other airlines to stay afloat (apart from taking help from Governments).
I don't really want them to learn anything. I'd be delighted if they carried on exactly as they are. They basically should get out a clean white sheet of paper and start again. Most of them are beyond repair. They got far too big and have management groups that don't care about customer service. The experience the traveling public gets on those other carriers is pretty dire.
Continue with your layers. Add more layers. Still not enough, add more layers. Increase your distance from customers. Let customers suffer while you pocket huge salaries. And when customers start ditching you, you run to Government for bailout.
Your competitors know your future. Unfortunately, you do not.
by Ramesh , on November 26, 2009 6:34 PM
Very good post. Irrigating the trees was hilarious. But seriously, behind all the noise that Richard Branson makes, he too does exactly the same things other airlines do. He's no match for the Asian airlines.
by Adesh Sidhu , on November 26, 2009 10:10 PM
Oh is that so! I have never traveled any international airline but what I have read is that he is concerned about customer service.