A comment pertaining to air travel on a blog post.
“When I travel I pretend I’m luggage. From the moment I set foot in the airport, my expectation is that I’ll be treated no better than my luggage gets treated. As a result, my expectations are so low that any little bit of happiness and politeness brings me great pleasure.”
This one comment speaks a lot about the state of air travel across the world. Travellers world over have given up hope on customer service standards followed in airline industry.
Basic things like smile and hello are luxury. On-time performance is rarity. Pilots are caught drunk while on duty regularly. Employees going on strike or threatening to go on strike.
With such kind of lethargic performance, airlines are fast conforming the fact that they will treat everyone as luggage only.
by Ramesh , on November 7, 2009 5:27 AM
Customers as baggage ? Hmmm never thought of it that way, but a brilliant observation for its so true.
My view on this is that customers are partly to blame for this. They have been solely focused on price - they are prepared to be treated as luggage if that's cheaper ! Almsot nobody in the industry is making money. That just can't be right. I suppose we get what we pay for.