Customers talk. And , they talk in every possible forum available to them. Facebook. Twitter. Parties. Blogs. Everywhere. You think of a place and probably a conversation will be going around about good or bad customer experiences.
Apple is generally known for providing great customer experience. But they are also not perfect. Apparently, Time Capasule (a Wi-Fi router which also backs up your data) dies after 18 months. Customers are writing to Apple about this faulty product line. Though products are covered under Apple extended warranty plan but that is not enough for Apple fans. These fans do not want that their product to go bad at first place.
Anyways, fans of Apple, who go out of way to show their affection for Apple and its products, have now taken an off-beat route to protest. Fans have setup a website which mourns the death of Time Capsule and all dead Time Capsules can R.I.P. together on this website. So far, 178 owners have registered their dead Time Capsules on this site.
Unfortunately, there is no R.I.P. for conversations around good and bad experiences.
by Ramesh , on October 14, 2009 5:33 PM
Yes, even Apple can be imperfect; Actually my own experiences with ipods have been bad - they are excellent for a delicate AJCL or thoughtful train, but it just doesn't last with a rough user like me who drops things.
Your own blog is an excellent forum for good and bad customer experiences. Perhaps we should tell the fans of Time Capsule that !
by Adesh Sidhu , on October 14, 2009 9:55 PM
But frankly speaking I never had a bad experience with Apple. My first iBook went off within two years but service provided by all Apple resllers was amazing. Even my iPods (I have two) are doing perfectly fine for last four years.