My passion for eating usually kept my dadi and mother busy in kitchen. They try to learn new dishes for me. During these cooking sessions, I find they have to plan well, they are always thoughtful and overall it is hard work for them.
They need to plan things well in advance. They have to plan on what they are going to cook. They have to plan so that they can research on new dishes. They plan so that they can buy all ingredients in time. They have to plan well so that they can finish their cooking in time.
They have to be thoughtful with their cooking as well. They think about my eating preferences and of other family members. They have to be thoughtful of spices that they can use in their dishes. They have to be thoughtful about dishes - whether non-vegetarian or vegetarian.
Cooking is hard work as well. They spend lot of time in cutting and chopping of vegetables. They have to stand in hot kitchen while they are cooking. This is hard work.
Planning, thoughtfulness and hard work is important for delivering good customer service as well. To deliver great customer service, planning is important to make business's back-end strong and correct its boring bits. Customer service is also about being thoughtful. The front-end staff who is interacting with customers need to be thoughtful about the actions they demonstrate in front of customers. Call center employees should be thoughtful about words they use in their conversations with customers. Online businesses need to be thoughtful about the design of their websites.
Customer service is also hard work as expectations of customers keep going up and one has to keep delivering great experience.
Take away point:- Planning, thoughtfulness and hard work can do wonders in life as well.
by rads , on May 5, 2009 12:10 AM
Wont we always end up having bad days at work if we have not planned and thought out, and worked hard to get our whole project done on time? I'd say Yes and a Yes to your post as well.
by Ramesh , on May 5, 2009 5:47 AM
And after she did all that, what did I say to my mom - Yuk ! How mean.
by Gary , on May 5, 2009 7:40 PM
nice new look 2 da blog..
by Ashish Sukhadeve , on May 5, 2009 9:45 PM
very true.
by Adesh Sidhu , on May 6, 2009 12:14 AM
@ Rads It is true for every aspect of life.
@Ramesh That was mean :-)
@Gary Thanks a lot for your feedback.
@ Ashish Thanks for visiting my blog.