Zappos is one company whose business model revolves around great customer service. According to their CEO, they are a service company which happens to sell shoes.
Here is an interview with Zappos CEO, Tony Hsieh who has shared some insights about his organization.
Zappos now boasts systems that are breathlessly praised by academics, entrepreneurs, and, of course, the customers who seem eternally tickled by the company's free shipping and unbelievably responsive service. At many companies, talk of corporate culture dulls the luster, inducing cynicism among employees and creating hours of busywork for managers. At Zappos, the culture is the luster.
A long but interesting read.
by le embrouille blogueur , on May 8, 2009 12:16 AM
Adesh ... I was reading this article about Zappos where new hires are paid $x in the first month of employment to leave the company (if they decide that they are not in agreement with the way the company works). Apparently less than five employees have taken up on that in the last few years.Very impressive !!
by rads , on May 8, 2009 1:12 AM
Saw the website and read the interview, very impressive, as per what i understood they go by the mantra: a happy customer is a happy business, and that is soo true. The website also has a huge (i mean really huge) variety of shoes which I've not seen anywhere else. Thanks for sharing this info.
by Ramesh , on May 8, 2009 4:28 PM
Stunning article. Thanks for the link Adesh.
by Adesh Sidhu , on May 8, 2009 11:43 PM
@ Blogueur - Yeah it is true Zappos offer $2000 to their new team members afer they complete their training and give them option of leaving the company. And not many employees take it.
@ Rads - Their collection is huge and in case you want to try them, let me assure you they will blow you off with their great customer service.
@ Ramesh - You are welcome.