What is good service? This is the question which I usually put to myself.
Today early morning (around 6:00 AM), door bell of my apartment rang. Usually, I do not wake up with doorbells but today was different. I woke up and did not disturb Zoobie. Lazily, I moved out of bed with eyes still half closed. I opened the door and cool breeze of air hit me. I realized that it was raining outside. With my eyes still half shut, I saw my newspaper guy standing outside.
I usually see my newspaper guy only when he comes to take payment from me. And he comes on second Sunday of the month to collect his payment and he usually comes late in the day. "Today is not his payment day and this definitely not the time to collect payments", I told myself.
"Sir, yeh apka paper hai (Sir, this is your newpaper.)" Newspaper guy said. "Bahut zor se baarish ho rahi hai aur darwaze pe paani khada hai. Maine socha ke aapko paper de doon. (It is raining hard because of which there is water outside your apartment. I thought it is not right to throw it in a pool of water so I decided to ring your bell and hand it over you.)"
How thoughtful? I was amazed and stunned by his gesture. I guess he would have been doing the same with other people too. Ringing doorbells of hundreds of houses is hard work and he might have had to listen some expletives and face some angry people as it was early Sunday morning.
But I simply learnt a lot from him on early Sunday morning. Small act of thoughtfullness can make someone's day.
And I considered this a good service.
by le embrouille blogueur , on June 1, 2009 12:02 AM
Well said.Just these little touches of sincerity make them special.Wah ....newspaper guy (like Zakir)!!
by A journey called Life , on June 1, 2009 1:35 AM
sometimes good service comes from the most unexpected quarters and its little acts like these that reaffirm the fact that its not always all about the money
by Ramesh , on June 1, 2009 9:31 AM
Oh absolutely. This is a great example of customer service. Next time he comes for payment, tell him there a few bloggers out there who say Wah ....
by Mehul , on June 1, 2009 9:10 PM
That is definitely nice customer service. unfortunately, i would have been among the people who would have shouted at that guy for waking me up early! :)
by rads , on June 1, 2009 11:33 PM
wow how very thoughtful n kind of him...he actually made everybody's sunday...superb customer service...
by Dhiman , on June 1, 2009 11:41 PM
I need to narrate this to my newspaperwala as he mostly throws the paper up and it overshoots to land-up at weird places and u need to be an acrobat at times to get the stuff...certainly a gr8 example of good service and customer care as well ....
by Kadambari , on June 2, 2009 10:48 AM
Very true! And good service would only get better if appreciated! :)
by Adesh Sidhu , on June 2, 2009 9:39 PM
@ LEB - Yeah I remember Zakir and sincerity makes them stand apart
@ AJCL - Yes, sometimes surprises do come from some unexpected quarters
@Ramesh - Sure
@Mehul - I can understand. Sunday morning are very precious
@ Rads - He did make difference to Sunday
@ Dhiman - Lol
@ Kadambari - You are right. Appreciation makes people to do well.