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Customer interaction

Customer interactions with call center representative can be fruitful, frustrating, rewarding or hilarious.

5 Comments so far »

  1. by rads , on May 21, 2009 2:19 AM

    That was hilarious and I faced this situation a lot of times...its really sick and sometimes I just purposely press the emergency keys to get to the customer care person...

  2. by Jay Ehret , on May 21, 2009 5:11 AM

    That's taking phone scripts a little too far.

  3. by A journey called Life , on May 21, 2009 8:34 AM

    the video was hilaroius, but i second Jay, it is taking the script too far..

  4. by Kadambari , on May 21, 2009 9:30 AM

    Brilliant! There have been so many forward mails narrating conversations between freaked out customers and bored call center guys! :)

  5. by Adesh Sidhu , on May 21, 2009 11:48 PM

    @ Rads - Yeah I know lot of customers are irritated with phoney lines of customer service representatives.

    @ Jay - Thanks for dropping by.

    @ AJCL - At times service reps also take scripts and processes too far.

    @ Kadambari - Thanks.

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