Cooking is an art. I have read this lot of time. I have listened this lot of time. But now after cooking numerous different dishes, chef in me has realized that this indeed is more of art and less of science.
I use garlic and ginger in most of dishes as they are integral part of most North Indian dishes. But at the same time I experiment a lot of different masale to make my dishes more delicious. Sometime I succeed and sometime I don't.
The same is true with Customer service. We follow processes laid down by the company. But we can help customers by adding our own masale.
- Acknowledge the customer with smile and eye contact
- Do not guide him to product, escort him. Best would be fetch that product for him.
- Try to answer customer queries to best of your ability
- Add your signature. Always.
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