We spoke to quite a few 'breeders' (supposedly), who turned out to be nothing more than agents or 'fixers' in Mumbai. All they asked is, 'What breed? What color? Male or female?' Once we had answered their questions, they named their price (exorbitant), and told us that it would be on our doorstep the following day. Mail-order puppies, we were clear were not our cup of tea. We wanted a puppy the old-fashioned way - 'meet' the mother and take a look at the puppies and choose the one we liked.
- He wants to ensure customer satisfaction by asking his prospective customers to check the pups first and then make a decision.
- He instills confidence in his customers by providing them correct and verifiable information.
- He provides great customer service by sending pictures of their pub as delivery of pub is 8 days away.
Kamal knows that he is not in the business of selling pubs. He is in the business of building relationships.
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