Not Being Sarkari

Happy employees can make lot of difference. Even in hospitals!

Hindustan Times reported

The findings suggest that the single-biggest factor in patient satisfaction is hospital employee morale, which starts with outside-the-box thinking at the very top management levels.

Hospitals are taking extra measure these days to make their patients comfortable. It seems apart from good doctors, it is other customer friendly initiatives which are helping them in keeping their patients happy.

...at the Florida hospital where patients receive a welcome letter with the CEO's signature and home phone number, they're also paid a visit by their unit's nurse manager, who also leaves cell and office phone numbers.

In difficult times like these loyal customers and happy employees are indeed a great asset.