Not Being Sarkari

Cynthia has written a good post on how employees can make or mar customer experience.

"In my opinion, the key to a successful business is to stay aware of what you and your staff are saying, doing, alluding to and intimating. Be aware of what goes on when you're not present. Realize that every greeting, comment, gesture, whisper, shrug and eye roll will impact your client. Be reasonable in what you expect from yourself and your staff, then strive to exceed those expectations. Make sure your clients remember you for the right reasons."

This post once again highlights that customers should be treated with great care by each and every employee.