Not Being Sarkari

“When service is poor, shoppers will find another store" Paco Underhill

As a service organization you need not to change because

• Customers will get used to your irritating policies
• Customers will get used to the lousy behaviour of your employees
• Customer will never find any reason to be happy with you
  

But you need not to change yourself.

And if customer do not change themselves, they will leave you.

Being there is important for your

• Family
• Employees
• Customers

Sarkari company and sarkari employee will never be there for you and that is why they sucks!

...is important.

Thanking your internal customers goes a long way. It energizes them.

It also brings

• Recognition
• Respect
• Sense of Belonging

In tough times like these, a small gesture like sending a thank you note will do lot of good to an organization.

These days cooking is my new found passion. My wife puts more hours in her job (after all she earns more than me!) and I have started cooking so that I can share some burden of kitchen with her. I soon discovered that cooking is not a burden but art, if you are passionate about it.

As I have learned over a period of time, good cook always tastes his food while it is cooking. This is to ensure that salt and spices are according to taste. In case some ingredients are less or missing, it can be added so that food cooked is sumptuous and tasty.

This is similar to customer service. In customer service, we take feedback from customers by listening and talking to them.

After taking feedback from customer, customer centric organizations will act on it. Such organizations respond to customer feedback and resolve the concerns raised by customer. They believe in closing the loop.

After all recipe to success lies in getting the ingredients right!